Your Customers Deserve the Best,
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Omnichannel Support
One Seamless Experience, Outsource Customer Service for:
Call Center
Outbound Sales
Live Chat
Social Media
Help Desk
Ecommerce CX
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Our Services
Customer Support Outsourcing
Provide round-the-clock, multilingual support to your customers with our highly trained agents. We focus on speed, empathy, and resolution to strengthen loyalty and satisfaction.
Sales Support & Lead Generation
Boost your revenue with skilled sales agents who can close deals, nurture leads, and upsell — all while representing your brand with professionalism.
Technical & Help Desk Support Service
From troubleshooting to advanced technical guidance, our IT and SaaS-trained agents deliver solutions that keep your customers moving.
Back-Office & Administrative Support
Streamline your operations with our efficient back-office teams, ensuring your core business runs smoothly while we handle the details.
Boosting Businesses
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CSAT
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Average Response & Resolution Time
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Sales Conversion & Retention
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Operational Costs
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Industries
E-commerce & Retail
StratifyCX helps e-commerce businesses deliver seamless customer experiences through order management, returns, shipping updates, and personalized support. We help online retailers improve satisfaction, build loyalty, and scale operations.
Didn't see your industry?
We'll adapt to your needs
Process
The simple method behind our success
0 1
Onboarding
Your dedicated onboarding manager works with you to define goals, set processes, and map out the recruitment and launch plan.
0 2
Sourcing
Our recruitment experts headhunt and screen the best English and Spanish-speaking talent for your needs.
0 3
Training
We create training programs and certification plans alongside you to ensure your team is fully prepared.
0 4
Production
Our dedicated agents start delivering results, back by, KPI based system that is monitored for quality results.
0 5
Continuous Growth
We partner with you to optimize performance, increase efficiency, and scale your team as your business grows.
Success Stories
Our clients feedback at Stratify services.
“Stratify made it easy to expand our customer support without compromising quality. Their team is professional, responsive, and genuinely cares about our customers. They quickly adapted to our workflows and have become a valuable extension of our business.”
Sarah Mitchell - Customer Experience Manager
“Bryan did such a great job, he has helped us strengthen our customer support operations with a dedicated team that understands our business and our customers. Their flexibility, consistent communication, and focus on quality we needed for our customer care position.”
🇭🇰 Shenzhen Globalegrow E-Commerce
“Finding a reliable team to handle customer inquiries was a challenge until we partnered with Stratify. Their agents are well-trained, communicate clearly, and provide the level of service our customers expect. Stratify has given us more time to focus on growing our business."
James Carter - Founder, E-commerce Business
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