Our Story
At Stratify, we believe customer experience should never be limited by borders. Founded in Guatemala, we connect talented professionals in Latin America with US companies looking for high-quality, scalable customer support and sales solutions. Our teams specialize in customer care, sales, and omnichannel engagement, serving industries like eCommerce, SaaS, fintech, healthcare, and more. Every client partnership begins with a tailored strategy, recruiting, training, and managing dedicated teams that adapt to each company’s unique needs. Stratify is more than outsourcing; we’re a growth partner, helping businesses strengthen loyalty, boost performance, and scale with confidence.
What we want
To pioneer the future of outsourced solutions where predictive analytics, seamless omnichannel platforms, and human ingenuity fuse to create self-optimizing customer journeys that propel businesses toward unprecedented revenue, loyalty, and global influence.
The Vision
The Mission
Get to Know Us
To revolutionize customer engagement through Guatemala’s elite talent and cutting-edge technology delivering AI-optimized, data-powered service experiences that slash costs, skyrocket satisfaction, and transform support into a strategic growth engine for global brands.
The Stratify Team
Brayan E. Monterroso
Founder
With over 7 years of experience in sales, business development, SaaS, and BPO, I’ve learned what it takes to build strong teams, serve customers well, and drive real business growth. As CEO of Chappish, I worked across sales, marketing, technology, customer relationships, and team leadership. These experiences inspired me to create Stratify a company focused on helping businesses build reliable teams, improve customer experiences, and scale with confidence
Edward Rosales
Co-Founder
With a strong background in operations, team leadership, and process management, I’ve gained hands-on experience building efficient teams and improving day-to-day operations. My experience managing multiple teams, developing SOPs, and maintaining quality and communication has shaped my approach to leadership. At Stratify, I focus on building reliable teams and strong processes that help our clients deliver better service and grow.